FREQUENTLY ASKED QUESTIONS

What do I do if I want to refund or exchange a product?

We may exchange non-confectionary products within 7 days of purchase. Proof of purchase (receipt) is required for an exchange.

For confectionary products (chocolates and candies), there is no exchange or refund due to hygiene reasons.

Can Candylicious customised gift favours and/or corporate gifts?

Yes! Our stores handle all standard and custom orders. If you have a specific gift favours in mind, our friendly staff will be more than happy to assist you in creating a one of a kind gift favour for you.

For corporate orders, please email us at info@shoppingbag.com.sg.

Can I host my event at Candylicious?

Yes! We have an event space available for rent at Candylicious VivoCity (Singapore). Do check out our event page for more information on the rates and decoration services provided. For more enquirers, please email us at info@shoppingbag.com.sg.

Does Candylicious have candy for someone with peanut allergies?

Most of our chocolates and candies are produced in plants that work with peanuts and nuts, so traces may be found in any of our candies. We do carry gluten free and organic varieties in our shops for your consideration.

We suggest you speak to our friendly staff for recommendation if there is anything currently available to suit your needs.

Does Candylicious sell sugar-free candy?

Yes! We do offer sugar-free chocolates and candies. We have even stock up on varieties that are suitable for diabetics. Please approach one of our friendly staff during your visit and they will be able to assist you.

Do you sell gift cards or vouchers?

Yes! Our gift vouchers are available in the following denominations:
Singapore: $10 and $50

Can I sign up for your newsletter for the latest news and promotions?

Yes! Do sign up for our e-newsletter at the home page of our website.

You can also follow us on Facebook (www.facebook.com/candylicious) and Instagram (@candyliciousshop) for upcoming promotions and activities.

More questions? Comments? We’d love to hear from you at info@shoppingbag.com.sg.

Do you ship overseas?

Yes, we do! Please visit our Online Store at www.candyliciousshoponline.com. You can also contact us at info@shoppingbag.com.sg for enquiries.

Do you offer Candylicious products via wholesale?

For wholesale enquirers, please contact us at info@shoppingbag.com.sg and we will be happy to assist you.

Do you franchise?

Candylicious is currently owned and operated by Gill Capital (S) Pte Ltd. Candylicious is available in Singapore and Malaysia. For other international markets, we encourage prospective retail partners to register their interest by emailing info@shoppingbag.com.sg with a short introduction of your company, summarising your background and expertise and detailing your opportunity and proposal.

We will review and evaluate your information provided and will get back to you should there be an interest.

Please note only emails with all the information requested will be considered.